The Creative Lab is open from 9 a.m. to 4 p.m., Monday through Friday. Please contact our team to discuss special accommodations if these hours do not fit your availability.

If your preferred schedule is not available or the booking window is closed, please email The Creative Lab concierge for assistance. We will do our best to accommodate your needs.

Extensions are subject to availability. If you need more time, please notify our Creative Lab concierge as soon as possible, and we will do our best to accommodate your request.

Absolutely! We encourage prospective users to schedule a tour of our facilities. Please contact The Creative Lab concierge to arrange a visit.

Our space can accommodate up to 3 guests per session. For larger groups or special accommodations, please contact our Creative Lab concierge so that we can secure additional waiting space for your larger party.

Due to the high-value equipment in this space, we ask users to refrain from eating and drinking in The Creative Lab. However, our building offers the convenience of kitchenettes and a full cafeteria easily accessible on the first floor via elevator.

We offer a variety of backdrops, including white, black and a marbled gray background. Please specify your needs when booking so that our team can prepare the space for your session’s unique needs.

Additional services include hiring a photographer or videographer and post-production editing services, which vary depending on project scope and deliverables. We can provide a quote upon request.

- Audio files: .wav
- Photo files: Raw images
- Video files: .mp4 and .wav

Yes, all users must bring their own storage device (flash drive, hard drive, SD card, etc.) to receive their files. If you’d like to use our tether setup, you will need your computer. If you’d like to use the teleprompter, let us know so we can have an iPad ready for that, unless you have your own you’d like to bring.